SHIPPING INFO: 

• Orders are typically processed and shipped within two business days.
• Tracking info will be emailed to you when your order is processed- this is usually on Tuesday, Thursday, and Friday mornings. 

• All shipments include up to $200 of insurance. This protects your shipments against physical loss, external damage in transit, and theft upon delivery. Please email us if you need to make a shipping claim.

• If you did not receive an email with shipping info it is either because: 
1)We have not yet processed the order
2)The email was delivered to your spam folder
3)The email entered at checkout (or by Paypal) contains a typo or alternate email address.
4)We are waiting on a response regarding a question about your order.

* The most detailed tracking option is the app used with Shop Pay purchases.

INTERNATIONAL ORDERS:

Please try ordering through our Etsy shop, as we are having better luck with their system working with the ever-changing customs requirements.

Due to recent changes in customs, tax regulations, and product safety compliance laws in Europe, we have turned off most international shipping on this website for the time. We are still attempting to get shipments to Canada but it has been too difficult for us to continue trying to understand the different and evolving rules for every region.

In the case that things settle down and we find a reliable system, we will open back up to shipping to as many countries as possible. Thank you for your many years of support!

DELIVERY ISSUES:

• If you are concerned about the delivery of your order, please check the tracking information that was emailed to you and confirm that the mailing address submitted is correct. If you cannot find your tracking email please check your spam folder.

• If your tracking says "delivered" but you can't find your package, please wait an extra day in case the carrier was not able to get to all their intended deliveries. This happens frequently. Sometimes there is also a mis-delivery or accidental pickup by another tenant which may resolve itself within a few days.

• In the case of a stolen or lost package, please contact us about filing an insurance claim. We will send you an email to submit your part of the claim and we will refund or replace up to $200 in losses. Please understand this process may take up to a month to complete. The insurance only allows claims to be filed if tracking shows that it has been missing for at least 20 days.

• In the case of weather or dangerous events, check here to find service disruption alerts. Sometimes mail service is behind due to events outside of their (and our) control.

• If for any reason a package is returned to us, we will email you and arrange to re-ship.