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Refund policy


It is important to us that you receive your items intact and as described. If there is an issue with your order (incorrect items, missing items, or damaged items) we will provide you with an exchange, refund, or replacement depending on the circumstance. We do not offer exchanges for any other reason.


Full-size unused products may be returned.
Samples, Limited Edition, Custom and used items are not returnable.
Returns must be postmarked within 10 days of delivery and arrive back to us in their original condition.

You can initiate a return in your customer account and we will email a return shipping label. This postage will be deducted from your refund as well as a 10% restocking fee.


In the FSW FB Community Group you can buy, sell and trade FSW products with other members of the community.
*We are not responsible for or directly involved in these transactions. We recommend using payment methods that protect your transactions with other members.