SHIPPING INFO: 

• Orders are typically processed and shipped within two business days.
• Tracking info will be emailed to you when your order is processed- this is usually on Tuesday, Thursday, and Friday mornings. 

• All shipments include up to $200 of insurance. This protects your shipments against physical loss, external damage in transit, and theft upon delivery. Please email us if you need to make a shipping claim.

• If you did not receive an email with shipping info it is either because: 
1)We have not yet processed the order
2)The email was delivered to your spam folder
3)The email entered at checkout (or by Paypal) contains an alternate email address.
4)We are waiting on a response regarding a question about your order.

* The most detailed tracking option is the app used with Shop Pay purchases.

INTERNATIONAL ORDERS:

If you are in the following countries you can order through our Etsy shop, duties pre-paid: England, Scotland, Wales, Canada, Norway, Australia, New Zealand, Switzerland, Singapore, Hong Kong, Iceland, Puerto Rico, Guam, and USA.

Due to recent changes in customs, tax regulations, and product and packaging compliance laws in Europe, as well as strict customs rules or high mail theft in several other areas, we no longer ship to many of the countries we used to. We apologize to our customers in these places.

CANADA:
You can also order through this website with duties unpaid at checkout (instead of prepaid at our Etsy shop). This means you are responsible for any local import taxes or customs fees applied by Canada Post at the time of delivery. If there is an item containing alcohol you will be able to order it via Ground shipping from here but not from our Etsy site.

DELIVERY ISSUES:

• If you are concerned about the delivery of your order, please check the tracking information that was emailed to you and confirm that the mailing address submitted is correct. If you cannot find your tracking email please check your spam folder.

• If your tracking says "delivered" but you can't find your package, please wait an extra day in case the carrier was not able to get to all their intended deliveries. This happens frequently. Sometimes there is also a mis-delivery or accidental pickup by another tenant which may resolve itself within a few days.

• In the case of a stolen or lost package, please contact us about filing an insurance claim. We will send you an email to submit your part of the claim and we will refund or replace up to $200 in losses. Please understand this process may take up to a month to complete. The insurance only allows claims to be filed if tracking shows that it has been missing for at least 20 days.

• In the case of weather or dangerous events, check here to find service disruption alerts. Sometimes mail service is behind due to events outside of their (and our) control.

• If for any reason a package is returned to us, we will email you and arrange to re-ship.