• All orders are processed and shipped within three business days.
• Shipping options include USPS Ground Advantage (2-5 business days in USA), Priority Mail (1-3 business days), First Class International (2-4 weeks), and UPS.
All shipments include up to $200 of insurance and tracking, which will be emailed to you at the time we process your order.
• We offer two options for international shipping. Orders placed through forstrangewomen.com will not include VAT, excise duties, or customs fees. Your local department will contact you and require any of these duties to be paid before delivery. (DDU)
If you prefer the VAT to be collected at checkout please order from our Etsy shop. This may allow a faster delivery. (DDP)
• Tracking through USPS usually ends in Chicago, where it leaves the US. To continue tracking, search the same tracking number on the postal service website associated with your country or call your local office.
• Most international orders arrive about 2 weeks after shipment, but may take longer.
DELIVERY ISSUES (USPS):
• If you are concerned about the delivery of your order, please check the tracking information that is emailed to you and confirm that the address submitted is correct. If you cannot find your tracking email please check your spam folder.
• If your tracking says "delivered" but you can't find your package, wait an extra day in case the carrier was not able to get to all their intended deliveries. This happens frequently. If it doesn't arrive soon it was either misdelivered, picked up by accident by another tenant (both of which may be resolved within a couple days), or stolen. Mail theft is out of our control but please do report to us if this happens.
• If your order has not arrived within 7 days of shipment (US) or 30 days (international), you can submit a missing mail search request here. Your order is insured for us to $200, which you must file with your post office.
• You can also check here to find service disruption alerts for your region. Sometimes mail service is behind due to events outside of their control.
• If for any reason a package is returned to us, we will email you and arrange to reship.